Billing, Cancellations & Refunds

How billing works

• The scope, price, and payment schedule for your engagement are agreed with us in writing (usually in your proposal or agreement) before any work starts or any invoice is sent.
• We invoice you directly, and each invoice carries its own payment terms. You are never charged anything you have not already agreed to.
• Ongoing access to the platform after your initial engagement is part of your community membership, invoiced as agreed with you. We will always talk to you before any pricing change takes effect.

Cancelling

• Email us at hello@notableaisearch.com and we will action it and confirm by reply. If your agreement sets out its own notice terms, those apply.
• For ongoing membership, tell us before your next invoice and it simply will not be raised. Anything already paid for runs to the end of its period.
• You keep everything the system has created for you: the content, the strategy, and the reports. Tell us if you would like an export of your data before access ends.

Refunds

Because everything is agreed and invoiced directly, refunds rarely come up. Where they do, we want billing to be fair:

• Invoicing errors: if we invoice you for something in error, or twice, contact us and we will correct it or refund the difference.
• Something went wrong: if the service was unusable due to a problem on our side, reach out, we review these case by case.
• Refunds, when granted, are issued to the account the payment came from.
• Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act, or under mandatory consumer law in your own country where that grants you a stronger right.

How to raise a billing question

Email hello@notableaisearch.com with the invoice in question and what you think is wrong. We aim to respond within 2 business days.

Contact

Questions about billing, cancellations, or refunds? Email hello@notableaisearch.com. See also our Terms of Service and Privacy Policy.